Privacy Policy

A. Suuqa app Marketplace ("Suuqa", "we", "us", or "our") is the entity responsible for collecting, managing, and safeguarding your personal data when you use our mobile application ("App") and all related features, tools, and services. We are committed to respecting your privacy and ensuring transparency in how your information is handled.

B. We operate as the data controller, which means we determine the purposes and methods of processing your personal data. This includes managing user accounts, handling communications, improving app features, and ensuring the safety and functionality of our platform.

C. All user data collected through Suuqa app is stored on secure servers protected by robust technical and administrative safeguards. These measures are designed to prevent unauthorized access, loss, misuse, or alteration of your personal data.

D. If you have any concerns or questions about how we collect or use your personal data, you can contact our support team through the "Contact Us" section in the app. We take all privacy-related requests seriously and aim to respond in a timely and professional manner.

A. When you use Suuqa app, we collect certain personal data to ensure your experience is secure, smooth, and personalized. This includes information you provide directly to us during registration, listing items, or communicating with other users on the platform.

B. The personal data we collect may include your full name, phone number, email address, and optional profile photo. To help with location-based listings, we may also collect your general location data (city or region), but not precise GPS coordinates unless explicitly allowed by you.

C. We also collect any content you upload to the platform, such as product images, listing descriptions, messages exchanged through the in-app chat, and feedback or reviews. This information helps us moderate listings and maintain safety within the Suuqa app community.

D. In addition to the information you actively provide, we may collect technical data about your device and usage patterns. This includes device type, operating system, app version, language preferences, and general activity logs. This data helps us improve performance, troubleshoot issues, and deliver relevant updates.

A. We collect and use your personal data primarily to provide you with access to the core services of Suuqa app. This includes enabling account registration, listing products or services, verifying user identity, and facilitating communication between buyers and sellers.

B. Your information helps us maintain a safe and trustworthy environment. We may use your data to detect and prevent fraud, monitor suspicious activity, enforce our Terms and Conditions, and ensure that users comply with our rules and community standards.

C. We also process your data to improve the overall performance and functionality of the Suuqa app platform. This includes analyzing user behavior, troubleshooting issues, enhancing user interface design, and developing new features based on usage trends and feedback.

D. In certain cases, we may use your data to communicate with you directly. This includes important service announcements, updates to our policies, promotional offers (if opted in), or responding to inquiries submitted through our support channels. You may opt out of promotional communications at any time.

A. Suuqa app processes your personal data based on clear legal grounds to ensure full transparency and compliance with applicable data protection principles. Our primary legal basis is your consent, which you provide when you register, submit listings, or use our services.

B. In some cases, we rely on legitimate interest to process your data. This includes ensuring the security of our platform, preventing fraud, and improving Suuqa's features. We always balance our interests with your rights and freedoms to ensure fairness.

C. When processing is necessary to perform a contract, such as providing you access to your account, showing listings, or supporting your transactions, we handle your data accordingly to fulfill those service obligations.

D. In limited situations, we may be required to process your data to comply with legal obligations or enforce our policies. This includes responding to lawful requests by public authorities or handling user reports that involve misuse or illegal activity.

A. Suuqa app does not sell your personal data to third parties. However, to operate effectively and deliver certain features, we may share limited data with trusted service providers who support our platform. These may include cloud hosting providers, analytics tools, and customer support platforms.

B. We may use third-party tools to analyze app usage and improve performance. For example, we may rely on analytics services that collect anonymized data about user behavior, such as app navigation and feature interaction. These tools help us make better decisions about app improvements and user experience.

C. If you interact with features powered by external platforms—such as login via Google, Facebook, or Apple—we may share or receive limited information necessary to authenticate your account or verify your identity. These third-party services operate under their own privacy policies, which we encourage you to review.

D. In certain situations, we may disclose user data if required by law or if we believe such action is necessary to protect the rights, property, or safety of Suuqa app, our users, or the public. This may include cooperating with law enforcement or responding to valid legal requests.

A. As a user of Suuqa app, you have the right to access and control your personal information. You may view, update, or correct your profile details at any time within the app settings. If you believe any information we hold about you is inaccurate or outdated, you have the right to request correction.

B. You may also request the deletion of your account and personal data. When you do so, we will remove your profile and related content, except where we are required to retain certain information for legal or operational reasons, such as fraud prevention or dispute resolution.

C. We respect your choices when it comes to receiving communications. You can opt out of receiving promotional messages by adjusting your preferences within the app or by using the unsubscribe link provided in such messages. However, we may still send you important updates related to your account or the platform.

D. If you have concerns about how your data is used, you have the right to contact us directly. We are committed to addressing your questions in a transparent and timely manner. You may also have the right to lodge a complaint with a data protection authority, depending on your location and applicable laws.

A. Suuqa app is intended for individuals who are capable of understanding and agreeing to our Terms and Privacy Policy. Users must be of appropriate age and maturity to use a digital marketplace responsibly, including engaging in transactions and communicating with others.

B. We do not knowingly collect or store personal data from individuals who are not eligible to use the app. If we become aware that a user does not meet the minimum requirements, we reserve the right to suspend or delete the account and remove any associated content.

C. Parents or guardians who believe that their child has submitted personal data through Suuqa app without proper oversight are encouraged to contact us immediately. We will take prompt action to investigate and, where necessary, delete such information from our systems.

D. We advise all users to exercise caution when interacting on the platform, and we encourage responsible use of Suuqa app at all times. Our goal is to maintain a safe and respectful environment for all members of the community.

A. Suuqa app may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or user feedback. We are committed to keeping you informed about how your data is handled and protected as our platform evolves.

B. When significant updates are made, we will notify users through in-app messages, banners, or other appropriate means. We encourage you to review the policy periodically to stay informed of any changes that may affect your rights or how your data is used.

C. The revised version of the Privacy Policy will take effect as soon as it is published within the Suuqa app, unless otherwise stated. Continued use of the platform after any update constitutes your acceptance of the revised terms.

D. We value transparency and trust, and we are always working to ensure that our users have a clear understanding of how their information is managed. If you have questions about any update, you may reach out to our support team for clarification.

A. All personal data collected through Suuqa app is stored on secure servers that are maintained with strict safeguards and access controls. We use modern encryption standards and system protections to prevent unauthorized access, loss, or misuse of your data.

B. We retain your personal information for as long as your account remains active or as long as necessary to fulfill the purposes outlined in this Privacy Policy. This may include maintaining records for legal compliance, fraud prevention, or resolving disputes.

C. When your account is deleted or becomes inactive for an extended period, we follow structured procedures to safely archive or permanently delete your personal data, unless a longer retention period is required by law or for legitimate business needs.

D. We regularly review our data retention practices to ensure we do not keep information longer than necessary. If you wish to request deletion of your data, you may contact our support team at any time through the in-app support feature or our official email address.

A. If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, we encourage you to contact us directly. Suuqa app is committed to transparency, and we take all privacy-related inquiries seriously.

B. You can reach our support team by emailing [email protected]. This email is monitored regularly, and we aim to respond to all inquiries as promptly and professionally as possible.

C. For faster support or common questions, you may also use the in-app Chatbot, available 24/7 within the Suuqa app. The Chatbot is designed to assist with basic concerns, policy explanations, and guidance on managing your account and data.

D. Whether you choose to contact us via email or through the Chatbot, we're here to help. Your trust is important to us, and we are fully committed to maintaining a secure and respectful environment for all users of Suuqa app.